At Avent, protecting your personal data is a top priority. Some of the data we collect is considered personal and is protected in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR). This Privacy Policy explains which data we collect, how we use it, and how we protect it.

1. Policy Updates

We may update this policy from time to time. The date of the latest revision will always be indicated. In the case of significant changes, we will inform you clearly before they take effect. We recommend that you check this page regularly.

2. Why We Collect Data

We process your personal data only when necessary to provide our services and always with respect for your privacy. We collect and process data for purposes such as:

• Completing vehicle bookings
• Concluding rental agreements and invoicing
• Responding to requests and communicating with customers
• Sending updates and offers (with consent)
• Our company acts as the Data Controller of your personal data.

3. Categories of Data We Collect

a) Vehicle Booking To complete a booking, we may request:

• Full name
• Phone number
• Email address

b) Vehicle Rental For concluding a rental agreement, we collect:

• Full name
• Residential address
• Date of birth
• Identity card or passport
• information
• Driving license details
• Payment information
• Phone number and email address
• Copies of documents may be retained where required by law.

c) Communication / Complaints / Requests When contacting us, we may collect:

• Full name
• Contact details
• Relevant information regarding your request

4. Methods of Data Collection

We collect data:

• Through our website
• Via phone or electronic communication
• During booking or rental
• Through newsletter subscriptions
• Using cookies and tracking technologies

5. Data Protection

We take appropriate technical and organizational measures to protect your data from:

• Unauthorized access
• Loss or alteration
• Misuse
• Security measures are regularly reviewed and updated.

6. Data Sharing

We may share your data with:

• Public authorities when required by law
• Partners (e.g., insurance companies, payment providers)
• Partner agencies for booking execution
• In all cases, we ensure that third parties maintain the confidentiality and protection of your data.

7. Data Retention

Your data is retained only for as long as necessary:

• To execute the contract
• To comply with legal obligations
• To resolve disputes
• In some cases, data may be retained for longer periods if required by law.

8. User Rights

You have the right to:

• Access your data
• Rectify or delete data
• Restrict processing
• Object to processing
• Data portability